How To Deal With Trolls & Haters

Let’s stop for a moment and talk about trolls and haters because at some point or another you will come across them. So, you’ve spent time creating your;
:: YouTube video
:: Blog post
:: Webinar
:: Tweet
:: Facebook post
:: Scope (Periscope)
…and someone has decided to focus all their negativity on your content. The fact is at some point you will come across them and it often takes you by surprise. Most people don’t know what to do and there’s so many people who have found themselves in this situation, time and time again.

Here’s the thing…

No matter how many times people say ignore it, there’s a part of you that feels hurt by it and no matter how successful you get, that feeling just doesn’t go away. I’ve been told some very mean things and quite frankly it hurts. These comments can freeze you or stop you from ever moving forward in your business and making the impact that you desire.  In fact, this is the main reason why most people hold back and don’t even want to share their expertise online.

What do you do?

Firstly let’s take a look at what not to do.
 Don’t Engage Them!
If you’re fiery like me, this will be the trap that you will fall into. Don’t ENGAGE! Don’t comment back or try to explain yourself. They are bored and looking for engagement and when you react, you fall right into their trap.
 Don’t React, Respond Instead
When and if you somehow you lose the battle and HAVE to engage, get yourself out of there as soon as possible.  It’s a death trap and the soon you’re out of there the better it will be for you.

Use these 2 simple strategies:
Ask him what he means; interrogate him or her:
“Why do you feel that Wonder Woman is so bad? What do you find wrong with it?”
Agree with him or her (but use a softer language):
“Yes, Game of Thrones is a ok, and I agree that the Wonder Woman film has its downsides and/or trade-offs in comparison to Game of Thrones.”
 
OR
 
“It’s OK to prefer Game of Thrones, we’ll still accept you here.”
 
OR
 
“Thank you for your comment. I will look into it.”  This will make the troll lose steam and help you find a common ground.

Now, here’s a couple questions that you can ask yourself so that you don’t get tangled by the web that they have been weaving.
:: Are the people who are leaving those comments or sending you those hateful emails, your ideal customer?
:: Are they paying for one of your products or services?

The likelihood of the answer being “yes” is quite slim. If the answer is no, how can you let someone who is not a paying customer dictate how you run your business?  You’ll realise that there’s a pattern forming here.  Most trolls have never used your product or service and the chances are they never will.  However, the comment came from a paying client, it’s different. That’s real feedback! Actual feedback that you can use to make the experience of your product or service better.  Address this ASAP!

What you can do is adjust your mindset.

Understand that people who are SUCCESSFUL, doing well for themselves, enjoying life, simply don’t have the time to troll through the internet and hate on other people’s work. These people simply don’t have the time! Simply far too busy building their empires and looking for ways to create the life that they want…in fact, they are probably living their life!

Also, understand that you are simply a mirror reflecting back what people see in themselves. If someone sees something in you that they don’t like, it’s probably an insecurity on their end. You are simply reflecting something that’s making them feel insecure. It’s normally a positive quality in YOU, that you have, that reminds them that they don’t have it, that makes them totally lose the plot, your
:: Age
:: Good looks
:: Energy
:: Knowledge
:: Attitude

Either way, remember, it’s not your problem, it’s theirs! Just sprinkle some glitter on that shit and keep moving! You fans are waiting for you.

 

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